- PENERAJU KEMAHIRAN TERBILANG -

CLIENT CHARTER

JABATAN TENAGA MANUSIA TRAINING INSTITUTE CLIENT CHARTER

  • Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents.
  • Confirm receipt of complaints within 24 hours and respond to complaints within 7 working days.
  • Pay pocket allowance to eligible students no later than the following 10th.
  • Distribute student exam result slips in each semester within 2 weeks after the final date of the examination and certification subcommittee meeting.
  • Ensuring that every customer dealing at the counter will be served within 15 minutes.
ILP SELANDAR CLIENT CHARTER ACHIEVEMENT STATISTICS (UNTIL 31 MAY 2023)
BIL CLIENT CHARTER DIVISION NUMBER RECEIVED NUMBER PROCESSED AND COMPLETED ACHIEVEMENT PERCENTAGE
1 Clarifying all claims for payment bills within 7 days from the date of receipt of complete documents. FINANCE - - -
2 Confirm receipt of complaints within 24 hours and respond to complaints within 7 working days. CUSTOMER COMPLAINT OFFICER - - -
3 Pay pocket allowance to eligible students no later than the following 10th. BPPL & FINANCE 164 164 100%
4 Distribute student exam result slips in each semester within 2 weeks after the final date of the examination and certification subcommittee meeting. BKKL 164 164 100%
5 Ensuring that every customer dealing at the counter will be served within 15 minutes. CUSTOMER SERVICE OFFICER 56 56 100%